Last Updated: Nov 16, 2023
By hosting on Link127, you agree to abide by our terms and policies, including our Terms and Conditions, which we reserve the right to enforce at our sole discretion. In the event of repeated or severe violations, we may suspend or permanently deactivate a person’s account.
In order to protect our community and business, the following behaviors are prohibited:
Taking people off of the Link127 platform for new, partial, or future bookings
- Contacting potential guests prior to booking on Link127 to move the booking off of Link127, or other interference with the contractual relations between Link127 and its Hosts or Guests. (ex: offering discounts to book off of Link127)
- Asking guests to fill out forms, or call, email, or otherwise contact you via a non-Link127 communications service prior to accepting booking requests
- Canceling existing full or partial reservations and having guests rebook off of Link127
- Asking or encouraging guests to book outside of Link127 for repeat or future bookings
Asking guests for, or using, contact or identity information in ways unrelated to their stay, or that compromise the quality of their stay
- Asking guests for contact information prior to booking; all guest communications prior to booking must be on Link127
- Soliciting guests for their email, mailing address, or other communications channels using the Link127 messaging system after a booking
Asking guests for contact information after a booking in order to run credit checks or background checks - Asking guests to send photos of their government ID prior to arrival except where required for legal or compliance reasons as outlined below
- Asking for or using guests’ contact information to settle additional payments outside of Link127’s platform; all payments related to a guest’s stay, including extensions of a stay (and besides exceptions identified below), must go through Link127
- Using contact information provided by Link127 for other purposes that violate our Terms and Conditions
- Selling, sharing, or using guest contact information for marketing communications or signing guests up for contact lists
Exceptions
- You may require additional contact/identity information if it is required for legal or compliance reasons and can be verified by a Host upon request by Link127 (such as local laws, HOA rules, building security rules). In such instances, Hosts must include information about what is required and why in their listing description, so guests understand this additional step is a requirement prior to booking. Hosts are responsible for ensuring compliance with applicable data privacy laws.
- After accepting a booking, you may ask a guest to confirm that the contact information provided by Link127 is an appropriate way to get in touch during their trip or if the guest requests an alternative or communication after booking
- You may use an alternative means of communicating with a guest if requested by a guest after booking (ex: chat app), however, you must ensure such communications comply with the other requirements of this policy
Taking people off of the Link127 platform for feedback and reviews
You may not ask guests to review an Link127 stay on a non-Link127 website or fill out a survey regarding an Link127 stay on a non-Link127 website (such as a form off of Link127). These actions take valuable input about a guest’s stay away from the Link127 community. We want guests to share their feedback directly on Link127 so that other guests may benefit from their insights.
Requiring guests to use other websites or apps to physically access their listing
- Asking guests to create a separate account or register on another website besides Link127.com for purposes of gaining entry to a listing
- Asking guests to install a third-party app to access a listing; all listings on Link127 should be accessible to a guest without requiring they have another app or account
Exceptions
- Additional registration or installation of additional apps is permitted where it’s required for legal or compliance reasons which a Host can verify in writing upon request by Link127 (such as local laws, HOA rules, building security rules). In such instances, Hosts must include information about what is required, and why, in their guest-facing listing description, so guests understand this additional step is a requirement prior to booking.
- Keyless entry apps and apps that facilitate a guest’s experience during the stay (ex: Sonos, Nest, concierge apps) as long as they are optional